Example of a >> IT support contract (Microsoft Word, 66KB) Our IT support contract model starts with a list of items that need to be covered by the contract. This section can be modified to contain the software, hardware and services specific to your business that need to be covered. It is a detailed list of the tasks and situations that are covered by the treaty. Our IT support contract model lists a few common examples. For example, this does not mean that your support company will not help in these circumstances – they will probably only charge you extras. These agreements are the precursor to a binding agreement for software licenses between two organizations. It defines the products, responsibilities and prices that the parties will approve in a subsequent binding contract. If something is not clear in the contract, or contrary to what you have discussed with the supplier, ask him. The best support companies will not be happy until you are happy – and will rewrite or clarify all the confusing areas of their support contract. You can compare our IT support contract model with your selected provider`s contract to ensure you receive a fair offer. It`s free to download and you can customize some sections in accordance with your own business requirements. It is quite normal for an IT support contract to exclude certain situations.
For example, you can`t be covered for problems that occur when you pour coffee into your hard drive, or if an electric shock shuts down your server. If you read the computer support model, you will see that it consists of a number of different sections. The example of the IT support contract provides for three different levels of support. We`ve also provided a summary of the key points below so you can learn more about what this IT support contract includes: Most IT support companies use a multi-tiered system to track and respond to support requests. Typically, a requirement starts at level 1 and is then degenerated to levels 2 and 3, if it cannot be easily resolved. Under the terms of this contract between [Company.Company], the following referred to as “CONTRACTOR” and [client], as “customer,” contractor will provide the following maintenance and/or support services for this IT project for the agreed amount of [dollar]: a. [title or brief description of task1] [Estimate of number of hours] [Detailed description of task1] [Benefit identification1] [Title or brief description of task2] [Estimate of number of hours2] [Detailed description of tasks2] [Identification of items] Delivery2] v. [Title or brief description of tasks3] [Estimate of number of hours3] [Detailed description of tasks3] [Identification of delivery items3] PandaTip: This is an example of payment terms for fully paid services.